Matrix ETERNITY NE System Manual 455
Call Transfer
What is this?
Call Transfer enables you to relocate an existing call from an extension or trunk to another extension or to an
external number. Calls can be transferred after notifying the other extension/external number about the impending
transfer or calls can be transferred directly without notification.
The types of Call Transfer ETERNITY offers are:
• Call Transfer – Screened: The Operator puts the caller on hold, dials the desired party's extension, and
informs the desired party of the impending transfer. If the desired party chooses to accept the call, the call
is transferred.
• Call Transfer – While Ringing: The Operator puts the caller on hold, dials the desired party's number and
transfers the call when the desired party's extension starts ringing.
This feature is used when there are several other calls to be attended and the Operator cannot wait for the
desired party to answer.
• Call Transfer – On Busy: The Operator puts the caller on hold, dials the desired party's number and
transfers the call even when the desired party is busy in speech with another person. The busy extension
gets intrusion tone and can choose to answer the intruding (transferred) call.
• Call Transfer – Trunk-to-Trunk: An external call is transferred on to another trunk line. The Operator puts
the external caller on hold, dials the desired party's external number, and transfers the call after or without
notifying the desired party of the impending transfer.
Trunk-to-Trunk call transfer may be used to transfer incoming calls for out-of-office extension users to their
cell phones, or to connect personnel at remote or distant locations. For instance, an out-of-office executive
who does not have long distance dialing permission can call the office and request the operator to connect
him to the desired party on a trunk line.
• Blind Transfer to VMS: The Operator puts the caller on hold, dials the feature access code for Blind
Transfer to VMS, dials the desired party's number, and transfers the call. The call is transferred to the
mailbox assigned to the desired party. The caller may leave a message in the mailbox.
Call Transfer is not exclusively an Operator feature, though it is used mostly by Operators. Calls can be
transferred by any extension to another extension or external number, if Basic Features are allowed in
Class of Service of the transferring extension.
How it works
A and B are extension users.
C is an external caller.
D is an external number.
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