Matrix ETERNITY NE System Manual 525
Creating Department Groups
• On a sheet of paper, draw a five-column table.
• Decide the number of department groups you want to create, for instance: 4 groups.
• Group all the extensions you want to put in each department group. You cannot group more than 16
extensions in a single department group.
• Decide in what sequence the extensions in each group should ring, i.e. which extensions should ring first,
second, third, and so forth.
• Decide the access code you want to assign to each department group.
• Your table may look like this:
The access codes for the department groups and extensions in this table are default access codes.
• Now, with this information ready, you may configure the department groups using Jeeves.
Enabling Department Call in Class of Service
The 'Department Call' feature is included in the the ‘Basic Features’ allowed to all extensions of ETERNITY NE in
their COS for Day and Night. So, all extensions can make Department calls. You cannot deny this feature to any
extension, without denying the entire set of Basic Features.
By default, ‘Department Group Call Forward’ is enabled for day and night time in the COS of all extensions of
ETERNITY NE. So, all extensions of ETERNITY can set Call Forward Department Group.
If you wish to allow this feature to member extensions only, retain this feature in the COS group of member
extensions only, and disable this feature in the COS group of all other extensions. For instructions see “SLT
Extensions”, “DKP Extensions”, “SIP Extensions” under Basic Settings. See the topic “Class of Service (COS)”.
Configuring Department Groups using Jeeves
• Log in as System Engineer.
• Click Advanced Settings link.
Department
Group Index
Access Code
to be assigned
Extensions to be included as members
SLT DKP
SIP
Extension
1 391 201, 202, 203 301, 302 303
2 392 204, 205, 206 301 304, 305
:
5 395 208, 209, 210 318
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