Matrix ETERNITY NE - Alternate Number Dialing

Matrix ETERNITY NE System Manual 325
Alternate Number Dialing
What's this?
Alternate Number Dialing allows you to dial different phone numbers in an attempt to reach a person whose line is
busy.
Alternate Number Dialing is useful when the person or organization you are trying to reach has more than one
number, where they may be reached. The system dials out different phone numbers of the same party, saving you
time and effort of dialing each of these numbers manually.
How it works
This feature works as an extension of the features “Last Number Redial” and “Auto Redial”. It requires you to
configure first, the Alternate Number Groups in the Global Directory. With the alternate numbers configured in the
Global Directory, all you need to do is to use Last Number Redial or Auto Redial, every time you want the system to
try Alternate Number Dialing.
For example: Midas Business Solutions has four telephone numbers: 2640459, 2631235, 2635589 and 2565590.
To be able to use Alternate Number Dialing, you must first configure all four numbers as Alternate Number Group in
the Global Directory.
Now, when you dial one of these numbers, '2640459', and get a busy tone, you can either initiate Last Number
Redial or set an Auto Redial request.
When you initiate Last Number Redial,
• The system will dial an alternative number for the dialed number.
• If the redialed number is busy, you can set Last Number Redial again.
• The system will dial a second alternative number.
• If the second alternative number is also busy, you can set Last Number Redial again.
• The system will dial a third alternative number.
• This process will be repeated each time you set Last Number Redial, until the call gets through.
When you set an Auto Redial request on busy tone,
• The system will dial an alternative number.
• If the alternative number is busy, the system will redial another alternative number.
• The system will dial a different (alternative) number on each auto redial attempt
3
, until the call gets
through.
3. The number of auto redial attempts depends on the Auto Redial Count configured in the system. By default, the system will make
5 redial attempts if Auto Redial 'normal' is set. If Auto Redial 'Priority' is set, the system will make 20 redial attempts.