326 Matrix ETERNITY NE System Manual
• (for the number of redial attempts configured), until the call gets through.
• when any of the alternate numbers gets through, the system will give a ring on your extension.
This process is illustrated in the graphic below:
• Alternate Number Dialing will work only on extensions that are allowed the features Last Number
Redial in their “Class of Service (COS)”
• Also, Alternate Number Dialing will work only for those numbers that exist in the Global Directory
assigned to each extension. The Global Directory is divided into three parts, 100-399 (Part 1), 400-699
(Part 2), and 700-999 (Part 3). If an extension is assigned only Global Directory Part 2, Alternate
Number Dialing will work only for those numbers grouped as Alternate Number Groups in Global
Directory Part 2.
• Alternate Number Dialing will work also with “Abbreviated Dialing”. For example, an extension user
dials the abbreviated code 8100, and the dialed out number is busy. When the extension user sets
Redial or Auto Redial, the ETERNITY will try the alternate numbers related to 8100.
How to configure
To use Alternate Number Dialing, you must do the following:
1. Make a List of Alternate Numbers.
2. Create Alternate Number Groups.
3. Configure Alternate Number Groups in the Global Directory.
4. Enable the features 'Last Number Redial', 'Global Directory', in the Class of Service (CoS) group of the
extensions to which Alternate Number Dialing facility is to be provided. If desired, 'Auto Redial', 'Auto
Redial Priority' may also be enabled in the CoS of these extensions.
• To create Alternate Number Groups, the alternate numbers must exist in the Global Directory. If any of
the alternate numbers do not exist in the Global Directory, first configure the numbers in the directory,
before you begin creating Alternate Number Groups. Refer the topic “Abbreviated Dialing” for
instructions on configuring the Global Directory.
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