Matrix ETERNITY NE - Phone Settings

Matrix ETERNITY NE System Manual 105
• Follow the same steps as described above to select the trunks, enable Rotation, and apply Least Cost
Routing.
7. Select Trunks allowed for ‘62’ dialing. The outgoing call will be routed through the selected trunks when
the extension user dials TAC ‘62’.
• Follow the same steps as described above to select the trunks, enable Rotation, and apply Least Cost
Routing.
8. Select Trunks allowed for ‘63’ dialing. The outgoing call will be routed through the selected trunks when
the extension user dials TAC ‘63’.
• Follow the same steps as described above to select the trunks, enable Rotation, and apply Least Cost
Routing.
9. Select Trunks allowed for ‘64’ dialing. The outgoing call will be routed through the selected trunks when
the extension user dials TAC ‘64’.
• Follow the same steps as described above to select the trunks, enable Rotation, and apply Least Cost
Routing.
10. Click Submit.
Phone Settings
1. Click [+] Phone Settings to expand options.
2. Set the number of Call Appearances for the DKP extension. Default: 2
Call Appearances (also referred to as 'call loops') define the capacity of a DKP extension to handle
multiple calls simultaneously. A Call Appearance allows an extension user to attend to more than one
calling party at a time.
A minimum of two Call Appearances must be assigned to a DKP extension - Operator extension or
Executive extension - so that the extension user can put one party on hold while talking to another. A third
Call Appearance allows the extension user to put two calls on hold, make/attend a third call and toggle
between three calls.