Matrix ETERNITY NE - Voice Message for Features

Matrix ETERNITY NE System Manual 855
For example,
• DID Dial Message: "Please dial the Extension Number."
• DID Wrong Dial Message: "Sorry you have dialed an invalid number."
• DID Ring Back Tone (RBT) Message: "The number you dialed is ringing.”
• DID Busy Message: "The extension you have dialed is busy.”
• DID No-Reply Message: "The extension you dialed is not responding."
• DID No-Dial Message: "Sorry you have not dialed any number".
• DID Call Transfer Message: "Transferring the call to the Operator." This message is played when the
caller does not dial any number and the call is transferred to the Operator.
• DID Conference Number
65
Message: "Please dial the Conference Number."
• DID Conference Password Message: "Please dial the Conference Password."
Voice Message for Features
• Alarms: A voice message is played to serve the alarm to the extension on which Alarm is set. With the
Voice Message for alarms, extension users can be greeted when they answer the alarm call.
For example, "Good Morning. This is your wake up call."
You are recommended to record the message "Please press 0 to acknowledge." in the voice module for
the Alarm/Reminder message, so that extension users can acknowledge Snooze calls. Refer the topics
“Alarms” and “Reminder” to know more.
• Security/Emergency Message: A voice message is played to the external number and to the operator
extension which answers the Emergency call.
• Voice Help: A voice message can be recorded for providing quick help or guidance to extension users.
You can use Voice Help to announce important phone numbers or access codes of frequently used
features, and similar functions.
• Music-on-Hold: Callers who are put on hold are usually played music as they wait. You can play a voice
message instead of music to the callers.
For example, "Your call is important to us. Please hold".
• Message Wait - Notification: A voice message can be played to extension users to inform them of the
new messages in their mailbox, when the extension users go off-hook.
For example, "You have a new message in your Mailbox".
65. Refer the description of the feature “Conference Dial-In”.