2 Matrix ETERNITY NE System Manual
• Users, persons/organizations who will use the resources of the ETERNITY NE. They may be personnel of 
small and home businesses, and other commercial and public organizations/institutions. 
Organization of this Document 
This system manual contains the following chapters:
• Chapter 1: Introduction: gives an overview of this document, its purpose, intended audience, 
organization, terms and conventions used to present information and instructions.
• Chapter 2: Know Your ETERNITY NE: describes the system’s hardware, its interfaces, application 
scenarios, and the available configurations.
• Chapter 3: Installing ETERNITY NE: gives step-by-step instructions for preparing for and installing the 
ETERNITY NE, connecting the cable lines, and powering ON the system. It also recommends safety 
measures for protecting the system and persons handling the installation and maintenance. 
• Chapter 4: Configuring ETERNITY NE: contains description of the different tools available to configure 
ETERNITY. 
• Chapter 5: Configuring Basic Settings: describes the basic configuration required for the trunks and 
extensions.
• Chapter 6: Voice Mail System: describes the Voice Mail System configuration, when the voice mail 
module is installed in the ETERNITY.
• Chapter 7: Features and Facilities: describes in detail each feature and facility offered by the ETERNITY 
NE. 
The features are arranged alphabetically by Name to make it easy for you to locate the description you 
want to look up.
• Chapter 8: Maintenance: provides instructions for back-up, generating system reports, debugging, and 
trouble shooting.
• Chapter 9: Voice Mail Features: describes the features and facilities offered by the VMS installed in 
ETERNITY NE.
• Chapter 10: System Status: displays status of the System, Network, Mobile ports and SIP Trunks.
How to Read this System Manual 
This document is organized in a manner to help you get familiar with ETERNITY NE, help you with system 
installation, configuration and use of the features. 
This System Manual is presented in a manner that will help you find the information you need easily and quickly. 
You may use the table of contents and the Index to navigate through this document to the relevant topic or 
information you want to look up.