Matrix ETERNITY NE - Trunk Auto Answer

836 Matrix ETERNITY NE System Manual
Trunk Auto Answer
What’s this?
Trunk Auto Answer enables calls landing on a trunk to be answered automatically by greeting the caller with a voice
message before the call is actually handled.
Trunk Auto Answer is useful when you want callers to remain connected until one of the landing destinations
selected for incoming trunk calls becomes free to attend to the caller.
Trunk Auto Answer is useful in call centres, railway enquiry, banks, where callers need to be notified that they
would be attended shortly, so that they do not disconnect the call.
ETERNITY NE offers two types of Trunk Auto Answer:
• For all Calls: the system answers all incoming calls landing on the trunk line.
• When Busy: the system answers incoming calls on the trunk, only if the landing destinations are busy.
How it works
Trunk Auto Answer on a trunk works only when Operator or Extension/s is selected as the landing destination for
incoming calls for the Day and Night.
So, you can enable Trunk Auto Answer on a CO, Mobile or SIP trunk, only if you have selected Operator or
Extensions as the destination for incoming calls on that trunk.
ETERNITY NE handles incoming calls on the trunk according to the type of Trunk Auto Answer selected for the
trunk: For all Calls or When Busy
When Trunk Auto Answer–For all Calls is enabled on a CO, Mobile or SIP Trunk, for each incoming call on the
trunk,
• The System answers the with a Greeting message, known as the Trunk Auto Answer Greeting, and rings
the landing destination—Operator or Extensions—selected for the time of the day.
The system starts the DID Inactivity Timer (default: 60 seconds). The Trunk Auto Greeting message is
played once. You may assign a Trunk Auto Answer Greeting of your preference.
• If the landing destination does not answer before the Trunk Auto Answer Greeting message ends, the
system plays Trunk Auto Answer Ring Back Tone message to the caller.
The Ring Back Tone message is played repeatedly for the duration of the DID Inactivity Timer.
However, if no Trunk Auto Answer Ring Back Tone message is assigned, the system will plays Ring Back
Tone to the caller for the duration of this timer.
• If any of the landing destinations answers the call before the expiry of the DID Inactivity Timer, the system
stops the DID Inactivity Timer and the Ring Back Tone message, and connects the caller to the extension
that answered the call.