Matrix ETERNITY NE - Voice Message for DND Notification

582 Matrix ETERNITY NE System Manual
Voice Message for DND Notification
Using this feature, a pre-recorded Voice Message can be played to the caller informing him/her about the DND set
on the called extension. For example, "The dialed extension has activated Do Not Disturb".
Voice Message Notification for DND is particularly useful when the extension phone on which DND is set is an SLT.
When DND is set on an extension of ETERNITY, callers who try to reach that extension are played an error tone.
Callers who are using EON are displayed the DND Text Message set by the called extension, and thus come to
know the cause of the error tone. Such a facility is not available to callers who are using SLTs, who can hear only
the error tone and have no way of knowing the cause of the error tone.
Hence, the feature Voice Message for DND Notification, whereby a pre-recorded Voice Message notifies calling
extensions of the DND set on the called extension.
To play to the callers pre-recorded voice messages as DND Notification, you must record and assign a Voice
Module.
How it works
A, B and C are extension users.
B has EON, while C has an SLT.
B has DND-Override in his Class of Service, C does not have this feature.
DND Text messages as well as Voice Message Notification for DND have been programmed by the System
Engineer.
• A has set DND on his extension with the DND Text message 'In Meeting'
47
.
• B calls A.
• As B has DND-Override, the Voice Message for DND Notification is played to B once, and the DND
message 'In Meeting' set by A appears on B's phone display. B gets routing Beeps.
• To exercise DND-Override, B must dial '4' the feature access code for 'DND-Override' during either during
the Voice Message or during the routing Beeps.
• B gets Ring Back Tone, if A's extension is free.
• B gets Busy Tone, if A's extension is busy.
• However, if A has Privacy from DND Override, B will get error tone and the DND message set by A
appears on B's phone.
If B fails to dial the DND-Override code before the end of the routing beeps, error tone will be played to
him.
Now, to take another example,
• C calls A.
• As C has an SLT, C will get only the Error tone.
• But as Voice Message for DND Notification is programmed in the system, C will be played the pre-
recorded message once.
• Since C is not allowed 'DND-Override' in his Class of Service, he cannot exercise this feature during the
Voice Message.
• At the end of the voice message, C will be played error tone.
47. While DND and DND Text Message can be set from any phone, DND Text Message can be viewed on EON and the Extended IP
Phone only.