Matrix ETERNITY NE - Page 593

Matrix ETERNITY NE System Manual 583
How to configure
For this feature to work,
• DND, DND-Override and Privacy from DND-Override must be enabled in the Class of Service (COS) of
the extension(s) that are to be allowed this feature.
By default, all extension port types have DND enabled for the Day and Night in their Class of Service. So,
all extensions of ETERNITY can set and cancel DND.
DND-Override and Privacy from DND-Override are disabled in the CoS of all extensions by default. So,
none of the extensions can use DND-Override, or be exempt from DND.
While it makes sense to offer all extensions DND, providing DND-Override and Privacy from DND also to
all extensions will not serve the purpose of DND.
Decide which extensions are to be allowed 'DND', which are to be allowed 'DND-Override', and which are
to be allowed 'Privacy from DND-Override'. Generally, DND-Override is allowed to the Operator extension.
It may be allowed to extensions of persons in senior positions in the organization. Similarly, Privacy from
DND-Override may be allowed to persons in senior positions in the organization.
If you want to allow DND only to selected extensions, disable this feature in the CoS of all other extensions
other than these extensions.
Similarly, if 'DND-Override' is to be to be allowed to the Operator and a few other extensions, enable this
feature in the CoS of the Operator and other extensions.
If 'Privacy from DND-Override' is to be allowed to certain extensions only, enable this feature in the CoS of
these extensions.
For instructions on configuring DND in the “Class of Service (COS)” of the extensions which you want to
allow this feature, see “SLT Extensions”, “DKP Extensions”, “SIP Extensions” under Basic Settings.
• You may configure the DND Text Messages, see “System Parameters” for instructions.
• You may also configure the Voice Message for DND Notification, as per user requirements.
To be able to play a voice message to callers for DND notification, you must first record a Voice Module
with the desired message.
ETERNITY NE supports 16 Voice Modules of 16 seconds duration each.
Record a Voice Module with the message "The dialed extension has activated Do Not Disturb"
(recommended).
Assign the Voice Module to the Voice Message Application defined for 'DND Notification'.
See the topic “Voice Message Applications” for instructions.