686 Matrix ETERNITY NE System Manual
OFF-Hook Alert
What's this?
When the handset of an extension is not placed correctly, it will not be possible for the Operator or any other
extension to call the extension. Also, incoming calls will not reach the extension, Alarms and Reminders cannot be
placed on that extension.
To avoid this inconvenience, the ETERNITY NE supports the feature 'OFF-Hook Alert', whereby the system detects
and informs the Operator of the extension phone that remains OFF-Hook accidentally.
How it works
To give the Operator an OFF-Hook Alert,
• ETERNITYNE places a call on the Operator's phone.
• It displays a text message on the Operator's phone" "Hang up <extension number>
• When the Operator answers the call, s/he is played a confirmation tone, the text message remains on the
display.
• The Operator can inform the extension user to place the handset of the phone correctly.
• If the extension phone is an SLT, OFF-Hook Alert will be given to the Operator phone only. (The Operator
phone must be a DKP or the Extended IP Phone).
• If the extension phone is a DKP/Extended IP Phone, OFF-Hook Alert will be give to both, the Operator
phone and the extension phone.
• If the extension phone that is OFF-Hook is DKP/Extended IP Phone, the ETERNITY NE will activate 'OFF-
Hook Alert' on the extension phone, by playing the Error Tone continuously, on speaker to draw the
attention of the extension user.
• While the Error Tone for OFF-Hook Alert is being played on the extension phone, if the user presses the
Speaker Key, the Error Tone will continue to be played on the handset until it is replaced correctly.
How to configure
For this feature to work, the OFF-Hook Alert to Operator flag must be enabled in the “System Parameters”.
To do this,
• Open Jeeves.
• Log in as System Engineer.
• Click the Advanced Settings link.
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