Matrix ETERNITY NE - Assigning Voice Mail Auto Attendant Profiles to Trunks

260 Matrix ETERNITY NE System Manual
To assign Voice Mail Auto Attendant Profile to extensions, configure the Voice Mail Auto Attendant parameter on
the extensions and Department Groups.
• For SLT extensions, see “Voice Mail Auto Attendant” under “SLT Extensions” for instructions.
• For DKP extensions, see “Voice Mail Auto Attendant” under “DKP Extensions” for instructions.
• For SIP extensions, see “Voice Mail Auto Attendant” under “SIP Extensions” for instructions.
• For Department groups, see the feature description for “Department Call” for instructions.
Assigning Voice Mail Auto Attendant Profiles to Trunks
A Voice Mail Auto Attendant Profile must be assigned to trunks (CO, Mobile, SIP) if you want to use the VMS as
Auto Attendant on the trunk. For this, you must
• first select Voice Mail Auto Attendant as the destination for Routing Incoming Calls during the Day and
Night.
• select a Voice Mail Auto Attendant Profile for the trunk.
When Voice Mail Auto Attendant is enabled on a trunk,
• the VMS answers the external incoming call landing on the trunk.
• According to the Voice Mail Auto Attendant Profile assigned to the trunk, the VMS greets the caller with the
Greeting relevant to the time of the day, plays the Welcome message programmed for the current Time
Zone (working hours, non-working hours), and offers the different options as per the graph assigned in the
Voice Mail Auto Attendant profile.
• If the Directly Route to Root Node is enabled in the Profile for the current Time Zone (working hours, non-
working hours), the VMS takes the caller directly to the root node, without playing the greeting and
welcome message.
You can assign different Voice Mail Auto Attendant Profiles (Graph number, Greetings and Welcome Message,
Directly Route to Root Node option) to different trunks.
To assign Voice Mail Auto Attendant Profile to trunks, go to the desired trunk port type, “CO Trunks”, “Mobile
Trunks”, “SIP Trunks”, under Basic Settings.
• Configure the parameter Route Incoming Calls.
• Select Voice Mail Auto Attendant as destination for incoming calls during the Day and or Night, as
desired.
• Configure the Voice Mail Auto Attendant parameter.
• Select the auto attendant profile number as Voice Mail Auto Attendant Profile number.
See also “Direct Inward Dialing (DID)”.