Matrix ETERNITY NE - Alarm Notification Type; Macros

Matrix ETERNITY NE System Manual 315
• When both flags 'Configurable Alarm Type' and 'Configurable Alarm Category' are disabled, the system
will set and serve 'Once Only - Automated' alarms only.
• If the 'Configurable Alarm Type' flag is disabled, but the 'Configurable Alarm Category' flag is enabled,
the system will set 'Once Only' alarm calls, but will give the option of selecting 'Automated' or
'Personalized' as the serving mechanism.
• Similarly, if 'Configurable Alarm Type' is enabled, but the 'Configurable Alarm Category' flag is disabled,
the system will allow both 'Once Only' and 'Daily' alarms to be set, but the serving mechanism will be
'Automated'.
• The flags ‘Configurable Alarm Type’ and ‘Configurable Alarm Category’ are not applicable for Voice-
guided Alarms. In the case of Voice-guided Alarms, the Operator/Extension user will be prompted to
select the Alarm type and serving mechanism, each time, even when both aforementioned flags are
disabled.
Alarm Notification Type
This is the means of notifying the extension user about the Alarm call. ETERNITY NE supports the following types
Alarm Notifications:
• Voice Mail: The extension user is connected to the Voice Mail System.
• Voice Message: The extension user is played the message recorded in the Voice Module assigned to
Alarm.
• Music-On-Hold: The extension user is played music on hold.
• Route to Operator: The extension user is connected to the Operator.
Macros
These are short codes for simulating the Alarm call. These are used for SLTs which have special function keys to
send a fixed string to the ETERNITY NE, when each function key is pressed. The system interprets this string and
translates it into a string that can be understood by the ETERNITY NE. For example, an SLT has a special function
key for Alarm calls which sends the string 53 to the system. The system can be configured to translate 53 received
from the SLT in to the feature access code for Voice-guided Alarm calls, 163.
To configure the Alarms feature, do the following:
• Select the Alarm Notification Type for the extensions.
• Configure, as required, the Alarm Call related parameters: Number of Attempts, Attempt Interval,
Configurable Alarm Type and Category, and Snooze.
• Configure Macros, if the SLT extension has special function keys, and you want to a function key for the
Alarm feature.
Now,
• Open Jeeves.
• Log in as System Engineer.