Matrix ETERNITY NE - Call Forward

Matrix ETERNITY NE System Manual 523
• The VMS prompts Extension A to access the Group mailbox: "To go to Personal Mailbox, press 1. To go to
Department Group Mailbox, press 2."
• The user of Extension A presses 2 and is taken to the Department Group Mailbox. The VMS plays the
following prompts:
• “To listen to New Messages, press 1.”
• “To listen to old messages, press 2.”
• “To send a message, press 3.”
• “To change your mailbox name, press 4.”
• “For message redirection, press 5.”
• “To go to Home Position, press 0.”
• Extension A presses 1.
• VMS plays the new messages.
• After playing the new messages, the VMS cancels Message Wait Notification set for extensions B, C and
D.
Call Forward
Just as calls can be forwarded to a Department Group, a Department Group can also forward its calls to:
• an extension.
• its own Department Group Mailbox.
• another Department Group.
ETERNITY supports the following Call Forward options for Department Groups:
• Call Forward - unconditionally: calls are forwarded to the destination number, without checking the
status or waiting for a response from the Department Group.
• Call Forward- if Busy: calls are placed on the Department Group as per the Rotation configured for it and
are forwarded to the set destination, only when all the member extensions of the Department Group are
found to be busy.
• Call Forward- if No Reply: when a call is made to the Department group, ETERNITY NE will place the
call as per the Rotation configured for the Department Group for the duration of the 'Call Forward No Reply
Timer for Department’ (30 seconds). If none of the member extensions answers the call before the expiry
of this timer, the call is forwarded to the destination.
• Call Forward - if Busy/No Reply: calls made to the Department Group will be routed to the destination, if
all members of the Department Group are busy or when none of the the member extensions answered the
call within the Call Forward No Reply Timer for the Department.
For Department Groups, ETERNITY NE does not support Call Forward to an external destination number.
• Call Forward to an external destination number, and Call Forward - Dual Ring are not supported for
Department Groups.
• Member extensions of a Department Group can set Call Forward on their extensions. However, Call
Forward set for the Department Group will have precedence over Call Forward set by individual
member extensions.