858 Matrix ETERNITY NE System Manual
How to configure
By default, Voice Module Number 01 to 13 are assigned to certain applications like Music on Hold, DID and Trunk
Auto Answer Greeting and DID Guidance Messages. Each voice module also contains a pre-recorded voice
message (in WAV format) for the particular application to which the module is assigned. See the table for details.
If these default Voice Modules and Voice Messages serve your purpose, you may use them. No further
configuration is required, as these modules are loaded in the system by default.
However, if you want to use custom messages, you must first record the messages on voice modules.
For example, if you want to a different voice message for the DID Welcome Greeting for Night Time, record a
suitable message of you choice on Voice Module number 06.
If you want to use a voice Message for DND Notification, you may record a suitable message on a blank module
and assign this module to the DND Notification application.
You can reassign the default Voice Modules to other Voice Message Applications as required.
The same Voice Module can also be assigned to multiple Voice Message Applications.
Voice
Module
Number
Voice Message Application Voice Message
01 Music-On-Hold
02 Morning Greeting
(DID/Trunk Auto Answer)
Good Morning!
03 Afternoon Greeting
(DID/Trunk Auto Answer
Good Afternoon!
04 Evening Greeting
(DID/Trunk Auto Answer)
Good Evening!
05 DID Welcome Greeting for Day Time (Working
Hours)
Welcome!
06 DID Welcome Greeting for Night time (Non-working
hours)
Welcome! I am sorry, we are closed.
07 DID - Dial prompt Please dial the desired number.
08 DID - No Dial message Sorry! You have not dialed any number.
09 DID - Wrong Dial message Sorry! The number is not valid.
10 DID - Destination Busy message The person you dialed is busy.
11 DID - Destination Ringing message (Ring Back
Ton e)
The number you have dialed is ringing.
12 DID - Destination No Reply message The person you dialed is not responding.
13 DID Call Transfer to Operator message Please hold, transferring your call to the Operator.
14 Not assigned to any application Blank
15 Not assigned to any application Blank
16 Not assigned to any application Blank
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