Matrix ETERNITY NE - Page 308

298 Matrix ETERNITY NE System Manual
For example:
• An extension user dials 131 to set Call Forward.
• When the first digit '1' is dialed, the system finds a match. As several default access codes begin with '1'
the system waits for the next digit to be dialed.
• When the second digit '3' is dialed, the system finds a match for '13'.
• As '13' is common for all Call Forward options
75
, the system waits for the next digit to be dialed
• When the user dials the third digit '1', the system finds a match for '131'.
• If there is more than one access codes matching with '131', e.g. '1311', '1314', '1315' the system will wait
for the next digit to be dialed.
• If no further digit is dialed on expiry of the Inter Digit Wait Timer, the system understands the instruction as
'Call Forward - Unconditional' and waits for the destination phone number to be dialed.
Access Codes are related to various phases of a call. When a call is processed by a PBX, it goes through a number
of pre-defined phases.
The different phases that a call typically passes through are:
Different access codes are dialed at different call phases. Station Codes and Logical Group Codes are dialed in the
'Dial' phase.
As different features are invoked in each call phase, Feature Access Codes are dialed at different call phases. For
example:
• Call Forward code is dialed at the 'Dial' phase.
• DND Override code is dialed at the 'Routing' phase.
• Auto Call Back code is dialed at the 'Blocked' phase as well as 'Placed' phase.
• Three-party Conference code is dialed at the 'Matured 2-way' phase, with one held party.
75. Call forwarding options: Unconditional, When Busy, When No Reply, When Busy or No Reply.
Idle Dial Routing Blocked Placed Matured
2-Way
Matured
3-Way
Denied
No
activity.
Digits are
pressed on
the phone
keypad/dialed
from the
rotary.
Dial tone is
played.
The system
is processing
the call. The
call is neither
placed nor
blocked.
Beeps are
played.
The dialed
extension
is busy.
Busy tone
is played.
The dialed
extension is
ringing.
Ring Back
Tone is
played.
Connected
with the
dialed
extension.
Two-way
speech.
Connected
with two
extensions.
Three-way
speech.
No reply
from dialed
extension.
Error Tone
is played.