338 Matrix ETERNITY NE System Manual
• it has not been served within 60 minutes.
• Auto Call Back works for internal calls and for accessing trunk ports only.
How to configure
Auto Call Back is a “Class of Service (COS)” dependant feature. An extension user can set/cancel Auto Call Back
only if it is enabled in the extension's Class of Service.
The only configuration involved in this feature is enabling/disabling Auto Call Back in the Class of Service and
changing the duration of the Auto Call Back Ring Timer, if required.
By default, all extensions of ETERNITY NE are allowed Auto Call Back feature for the day and night in their Class
of Service. So, all extensions of the ETERNITY can set/cancel Auto Call Back if the called number is busy or does
not reply.
However, if Auto Call Back Busy/No Reply is to be denied to any of the extensions, you may this feature in the class
of service of these extensions. For instructions on enabling/disabling this feature on the different extension types,
refer the topics “SLT Extensions”, “DKP Extensions”, “SIP Extensions”under Basic Settings.
If you want to increase or decrease the duration of the of the Auto Call Back ring on both extensions, i.e. the
extension requesting Auto Call Back and the destination extension, configure the 'Auto Call Back Ring Timer'.
• Open Jives.
• Log in as System Engineer.
• Click the Advanced Settings link.
• Click the System Timers and Counts link to open the page.
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