Matrix ETERNITY NE System Manual 343
• Auto Redial (normal): The system is configured by default to make 5 attempts to redial at an interval of 45
seconds (default) between each attempt. Both, the number of attempts as well as the duration of the
interval can be changed match User preference, e.g.: decreasing the number of attempts to 3 and
increasing the interval to 60 seconds.
• Auto Redial 'Priority': the system makes a greater number of attempts to redial and the duration of the
interval between each attempt is less. By default, the system is configured to make 20 redial attempts at
intervals of 20 seconds. The number of attempts as well as duration of the interval are configurable, e.g.:
number of attempts can be set to 30 and the interval to 15 seconds.
To change the number of redial attempts and the interval between them, you must configure the Auto Redial Count
and the Auto Redial Timer respectively. In addition to these, the system has three other related timers, which can
be configured to match User preference:
• Auto Redial Dial Tone Wait Timer
• Auto Redial Ring Back Tone (RBT) Wait Timer
• Auto Redial Ring Timer
• An extension user can request Auto Redial for multiple numbers at a time from the same extension and
more than one extension can attempt auto redial simultaneously.
• The system uses the same trunk access code you used for dialing the number. If you dialed ‘0’, the
system grabs one of the free trunks selected for dialing ‘0’.
• If the number was dialed the first time using selective trunk access, the system will use the same trunk
for Auto Redial.
• If the extension has 'Dynamic Lock', and you have set the 'Auto Redial', the system will check the Toll
control as per dynamic lock level.
Auto Redial may not work well on CO trunks, as its functioning greatly depends on line condition. Unlike
Mobile and SIP trunks, the line condition of Analog trunks may not always measure up to the standard
requirement for Auto Redial to function.
How to configure
For Auto Redial to work, the you must:
• Enable the features 'Auto Redial' and 'Auto Redial Priority' in the “Class of Service (COS)” of the
extensions to which this feature is to be allowed.
By default, none of the extensions of ETERNITY NE are allowed Auto Redial and Auto Redial Priority in
their Class of Service. You must enable it to allow these features to the extensions.
For instructions on enabling/disabling this feature on the different extension types, refer the topics “SLT
Extensions”, “DKP Extensions”, “SIP Extensions”under Basic Settings.
• Change the 'Auto Redial Normal/Priority Count' and the 'Auto Redial Normal/Priority Timer' to match User
preference. This will change the number of redial attempts made by the system and the interval between
them.
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