Matrix ETERNITY NE System Manual 367
• The system lands the call on the Operator extension assigned to mobile port 1.
Read the topics “Direct Inward Dialing (DID)”, “Direct Inward System Access (DISA)” and “Configuring
'Operator'” to know more about the call respective call logic.
• Since this feature is essentially for callers, they must be aware of its functioning to be able to use it, i.e.
disconnect the call within the Call Back Timer. If the caller does not disconnect within the Call Back
Timer, the call will be processed according to the normal incoming call logic.
• ETERNITY NE supports only one call back request at a time, for one trunk port. The second incoming
call on that trunk port will be processed by the system as per normal incoming call routing.
• For call back requests made from a group of trunks, when any of these trunks is busy, ETERNITY will
support only the last call back request in the group. Previous requests will be processed as per the
normal incoming call management logic.
How to configure
For this feature to function, you must configure the Call Back Profiles and assign them to each Trunk port type (CO,
Mobile, SIP) on which you want to use this feature.
• Log in as System Engineer.
• Click Basic Settings link to expand.
• Select the desired Trunk port type. For example CO Trunks.
• The CO trunk page opens. Select the number of the CO trunk you want to configure by clicking the trunk
number tab.
• Click the Call Back link to expand.
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