458 Matrix ETERNITY NE System Manual
How to configure
To be able to use Call Transfer,
• This feature must be enabled in the Class of Service of the extension(s). Call Transfer included in the
'Basic Features' allowed to all extensions of ETERNITY NE. So, all extensions of ETERNITY can use this
feature.
You cannot disable 'Call Transfer' selectively without disabling the entire set of 'Basic Features'. See
“Class of Service (COS)” and to know more.
• You may change the default values of the following timers related to Call Transfered, if required:
• Transfer While Ringing Timer: It is the time for which the system rings the extension. By default it is
set to 30 seconds. At the end of the timer the call is returned to the transferring extension.
• Transfer on Busy Timer: It is the time for which the system waits for the busy extension to respond to
the intrusion tone. By default the timer is set to 30 seconds. At the end of the timer the call is returned
to the transferring extension.
• Trunk to Trunk Inactivity Timer: This is the time duration after which the system disconnects the call
transferred from one trunk line to another. By default it is set to 90 seconds. At the end of the timer the
call is disconnected, if either party does not dial digits to extend the call. This Timer is relevant for
analog trunks, i.e. CO Trunk-to-CO Trunk calls only.
To change the values of these timers, see “System Timers and Counts” for instructions.
To be able to use Blind Transfer to VMS,
• The Voice Mail System must be present in ETERNITY.
• The extensions must be assigned a personal mailbox in their Voice Mail Settings. The option Assign
Personal Mailbox must be enabled in the Voice Mail Settings of the extension.
• See “Basic Settings” for instructions on configuring the Voice Mail Settings of the different Extension types:
“SLT Extensions”, “DKP Extensions” and “SIP Extensions”
How to use
For EON & Extended IP Phone Users
Extension to Extension Transfer:
• Speech with extension.
• Press DSS Key assigned to desired party extension.
OR
• Press Hold and dial desired party's extension number.
• Press 'Transfer' Key.
OR
• Go ON-Hook.
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