562 Matrix ETERNITY NE System Manual
If no voice module is assigned as Welcome Greeting, the system will play music on hold after answering
the call until the end of the DID Music Timer (default: 5 seconds) to expire.
• On the completion of the Welcome Greeting or music-on-hold at the end of the DID Music Timer, the
system plays the DID Dial Message to prompt the caller to dial the desired extension number.
The DID Dial Message is played once and the caller gets Beeps. The system waits for the DID Beeps
Timer (default: 10 seconds) to expire.
• If the caller does not dial any number before the DID Beeps Timer expires, the system plays the DID Call
Transfer to Operator message and transfers the call to the Operator.
The system waits for the duration of the DID Inactivity Timer (default: 60 seconds) for the Operator to
answer the call. If there is no answer at the end of this timer, the system releases the trunk.
If the caller fails to dial digits, you can have the call disconnected instead of routing it to the Operator. For
this, you need to enable the Disconnect DID call, when caller does not dial any digit flag in the System
Parameters. When this flag is enabled, the system will play the DID No Dial Voice message to the caller. If
the caller fails to dial a digit within the DID Beeps Timer, the system will disconnect the call.
• If the caller dials the extension number, the system checks if the number is valid.
If the dialed digits are invalid, the system plays Wrong Dial voice message to the caller. This message is
played once. The system waits for the duration for the DID Error Tone Timer (default: 5 seconds).
If Wrong Dial Voice Message is not programmed, the system plays Error Tone to the caller for the duration
of the DID Error Tone Timer, followed by the DID Dial Prompt.
• If the number dialed by the caller is valid, the system checks if the dialed extension is free.
• If the dialed extension is busy, the system plays the DID Busy Message to the caller. The message is
played once.
• If no DID Busy Message is programmed, caller will hear Busy Tone, played for duration of the DID Busy
Tone Timer (default: 15 seconds), followed by the DID Dial Prompt.
To have the call disconnected if the dialed extension is busy, you may enable the Disconnect DID Call,
when dialed number is busy flag in the System Parameters.
• The dialed extension is free. The system calls the extension and plays DID Ring Back Tone Message (if
programmed) or Ring Back Tone to the caller. This message is played until the dialed extension is ringing.
• The system waits for the period of the DID Ring Timer for the dialed extension to answer the call.
• When the dialed extension answers the call, the caller gets connected to the extension.
If the dialed extension does not answer before the expiry of the DID Ring Timer, the system prompts the
caller to dial again with the DID Dial Prompt message to the caller.
• The system diverts the call to the Operator. When the call is transferred to the Operator, the system plays
the DID Call Transfer to Operator voice message (if programmed) or plays Ring Back Tone to the caller.
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