Matrix ETERNITY NE System Manual 705
• Now, on the Operator, which is the landing destination, the incoming calls from the trunks and the
extensions will land in the following chronological order:
• These incoming calls, however, will appear on the Display of Operator’s phone (DKP or Extended IP
Phone) in the order of priority:
• Analog Trunk 1
• Mobile Trunk 1
• DKP 301
• SLT 201
• SLT 202
• Now, when the Operator goes Off-hook (pressing speaker key or picking up the handset), the call on
Analog Trunk 1 will be answered first, as Analog Trunk 1 has the highest priority.
• the Operator goes On-hook and then Off-hook, the call on Mobile Trunk 1 will be answered. Though
Mobile Trunk 1 and DKP 301 have the same priority, ‘7’, Mobile Trunk 1 will be answered first, following the
chronological order.
• When the Operator goes On-hook after answering the call on Mobile Trunk 1, the call from DKP 301 will be
placed on the Operator phone with a Priority Ring (configurable; default: Triple Ring).
• When the Operator goes Off-hook, the call from DKP 301 is answered.
• When the Operator goes On-hook and then Off-hook after answering the call from DKP 301, the call from
SLT 201 will get answered first, though both 201 and 202 have the same priority, ‘5’. In this case, Priority
Ring will not be played.
• Thus, calls from trunks and extensions are answered by the landing destination in the order of priority.
Where priority is the same, calls are answered in chronological order. Calls from extensions with higher
priority will be indicated by Priority Ring on the landing destination.
Priority is relevant only when there is more than one call on the destination.
You can assign Priority to SLT extensions. However, Priority is not relevant when the SLT is a landing
destination, because there cannot be more than one call ringing on an SLT extension at a time.
Caller Time of the Call Priority
SLT 201 10:00:00 5
SLT 202 10:00:05 5
Analog
Trunk 1
10:00:10 9
Mobile
Trunk 1
10:00:12 7
DKP 301 10:00:15 7
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