120 Matrix ETERNITY NE System Manual
Make sure you also configure the Voice Mail Auto Attendant Profiles when you assign them to extensions.
To configure, click the link Voice Mail Auto Attendant Profile. See “Voice Mail Auto Attendant Profile”.
3. To allow callers to reach the DKP extension using Dial By Name option offered by the VMS Auto
Attendant, abbreviate the DKP extension user’s name to three letters and type it in the Abbreviated Name
field.
When the VMS Auto Attendant is used, callers can be prompted to Dial by Name of the desired party
(extension user) instead the extension number.
4. Select the Call Transfer Type for the Day and Call Transfer Type for Night from the following options:
• Transfer when extension answers: When the caller dials the extension number, the VMS Auto
Attendant will transfer the call when the extension answers (goes OFF-Hook).
If the extension does not answer
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, the VMS Auto Attendant will transfer the call to the mailbox of the
extension, if assigned, or take the caller back to the home node.
• Take caller to Mailbox: When the caller dials the extension number, the VMS Auto Attendant will
check if the extension number has a mailbox assigned and transfer the call to the mailbox of the
extension.
• Transfer immediately: When the caller dials the extension number, the VMS Auto Attendant will
transfer the call on the extension without checking whether it is busy or free.
• Transfer when extension rings: When the caller dials the extension number, the VMS Auto Attendant
will wait for the extension to start ringing and then transfer the call.
If the extension is busy the VMS Auto Attendant will transfer the call to the mailbox of the extension, if
assigned, or take the caller back to the home node.
• Transfer when extension permits: The VMS Auto Attendant prompts the caller to record his/her
name. It puts the caller on hold and places the call on the desired extension. If the extension is free and
answers the call, the VMS announces the caller’s name to the extension user and prompts the
extension user to choose whether or not to speak to the caller. If the extension user chooses to talk, the
VMS transfers the call.
If the extension user chooses not to talk, the VMS transfers the call to the mailbox of the extension
user, if assigned, and asks the caller to leave a message.
Default: Transfer when extension answers for Day and Night.
5. Enable Announce Name, if you want the VMS Auto Attendant to announce the extension user’s name to
the caller when transferring the call to the extension. Default: Disabled.
When you enable Announce Name, make sure you record the extension user’s name on the VMS. For
instructions, see “Recording Station Names”.
28. The VMS will wait for the duration of the Wait for Answer Timer (default: 15 seconds; the timer is configurable). If the call is not
answered before this timer expires, it is treated as No Reply.
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