Phaser 6500/WorkCentre 6505 Service Manual Xerox Internal Use Only 3-41
Error Messages and Codes
IOT Fuser Failure
Applicable Error Code
• 010-397
To avoid possible burns, allow the Fuser Assy to cool before beginning the
procedure.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Fuser Assy (PL6.1.1)
■ Fuser Harness Assy (PL6.1.2)
■ LVPS (SFP PL 8.2.1; MFP PL8.2.12)
■ MCU Board (SFP PL8.2.13;
MFP PL8.3.6)
■ LVPS Main Harness Assy (PL9.1.3)
■ “Map 1 - SFP Print Engine” on
page 10-6
■ “Map 4 - SFP MCU Board” on
page 10-9
■ “Map 6 - MFP Print Engine” on
page 10-15
■ “Map 9 - MFP MCU Board and HVPS”
on page 10-18
Troubleshooting Procedure
Step Actions and Questions Yes No
1 Does the error still occur when the
power is turned Off and On?
Go to step 2. Complete.
2 Reseat the Fuser Assy.
Does the error still occur when the
power is turned Off and On?
Go to step 3. Complete.
3 Remove the Fuser Assy.
Check the connections between the
MCU Board (P/J17) and Fuser Assy
(P/J171).
Check the connections between the
Fuser Assy (P/J171) and LVPS (P/J47).
Check the connections between the
LVPS (P/J501 and P/J502) and MCU
Board (P/J14 and P/J15).
Are these connectors connected
correctly?
Go to step 5. Reconnect the
connector(s)
P/J17, P/J47,
P/J171, P/J501,
P/J502, P/J14
and/or P/J15
correctly, then
go to step 4.
4 Does the error still occur when the
power is turned Off and On?
Go to step 5. Complete.
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