3-54 Xerox Internal Use Only Phaser 6500/WorkCentre 6505 Service Manual
Error Messages and Codes
USB HOST Error
Applicable Error Codes
• 016-930 / 016-931
Troubleshooting Procedure
Step Actions and Questions Yes No
1 Check the paper size.
Does the paper size in use meet the
specifications?
Go to step 3. Use paper that
meets the
specifications,
then go to step
2.
2 Does the error still occur when
printing?
Go to step 3. Complete.
3Do the Paper Size settings for Tray
Settings > Tray 1 (or 2) match the size
of the paper in use?
Go to step 5. Go to step 4.
4 In the printer driver, specify the correct
paper size.
Does the error still occur when
printing?
Go to step 5. Complete.
5 Send a Windows test print to the
printer.
Does the error still occur when printing
the Windows test print?
Go to step 6. Complete.
6Check the firmware version.
Is the firmware the latest version?
Replace the IP
Board. (SFP,
page 8-120;
MFP,
page 8-144)
Update the
firmware
(“Firmware
Update” on
page A-16).
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ IP Board (ESS) (SFP PL8.1.7; MFP
PL8.1.2)
■ “Map 3 - SFP IP Board, LVPS, and Drive”
on page 10-8
■ “Map 8 - MFP LVPS, IP Board, and
Drive” on page 10-17
Troubleshooting Procedure
Step Actions and Questions Yes No
1 Remove the devices from the USB port.
Does the error still occur when the
power is turned Off and On?
Replace the IP
Board. (SFP,
page 8-120;
MFP,
page 8-144)
Complete.
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