Phaser 6500/WorkCentre 6505 Service Manual Xerox Internal Use Only 3-151
Error Messages and Codes
IOT YMCK Toner Low Density
Applicable Error Codes
• 093-919 / 093-920 / 093-921 / 093-922:
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Imaging Unit (PL4.1.21)
■ Dispenser Assy (PL5.1.1)
■ Motor Frame Assy (PL5.1.2)
■ Dispenser Motor Assy (PL5.1.3)
■ Gear Idler (PL5.1.6)
■ Gear Idler Aug (PL5.1.7)
■ Gear Idler Agi (PL5.1.8)
■ Toner Cartridge (Y) (PL5.1.24)
■ Toner Cartridge (M) (PL5.1.23)
■ Toner Cartridge (C) (PL5.1.22)
■ Toner Cartridge (K) (PL5.1.21)
■ Toner Motor Harness Assy
(PL5.1.25)
■ Transfer Belt (PL6.1.7)
■ MCU Board (SFP PL8.2.13; MFP
PL8.3.6)
■ “Map 4 - SFP MCU Board” on
page 10-9
■ “Map 9 - MFP MCU Board and HVPS”
on page 10-18
■ “SFP Xerographics” on page 10-30
■ “SFP Toner Dispenser” on page 10-32
■ “MFP Xerographics” on page 10-43
■ “MFP Toner Dispenser” on page 10-45
Troubleshooting Procedure
Step Actions and Questions Yes No
1 Check the Toner Type.
Is XEROX Toner in use?
Go to step 2. Go to step 5.
2 Are the sealing tapes still in the
Imaging Unit?
Pull the tape
out.
Go to step 3.
3 Using Printer Diagnostics, check the
life count value of the Toner Cartridges
(Y, M, C or K): Printer Diag >
Parameter > Life (Y, M, C, K) Toner.
Does the value returned indicate near
end-of-life?
(Refer to “Consumables” on page 1-16
for toner life specifications.)
Replace the
To ne r
Cartridge (Y,
M, C or K), then
go to step 4.
(page 8-12)
Go to step 7.
4 Does the error still occur when the
power is turned Off and On?
Go to step 7. Complete.
5 Check the toner remaining in Non-
XEROX Toner Cartridges (Y, M, C or K).
Is there just a little toner remaining in
the Non-XEROX Toner Cartridge?
Replace the
Non-XEROX
To ne r
Cartridge, then
go to step 6.
Go to step 7.
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