Epson Stylus Pro 4900/Epson Stylus Pro 4910 Revision A
TROUBLE SHOOTING Trouble on Paper Feeding 83
Confidential
2.6 Trouble on Paper Feeding
This section describes the possible trouble on paper feeding and its causes, and their remedies.
Table 2-4. Trouble on Paper Feeding
Symptom Cause Check Item Remedy
Paper is not fed correctly from the paper
cassette.
Multiple-sheet feed occurred because
the sheets stuck to each other.
Is paper set correctly in Paper Cassette?
Remove Paper Cassette once and set the paper
once again. (Make sure not to set the paper with
Paper Cassette attached to the printer.)
Set the sheets again after flipping through them
well.
Do not refill paper.
To “refill paper” is:
To fill new paper on the remaining paper
which you took out from the package and
set in Paper Cassette.
To fill paper from different packages on top
of each other in Paper Cassette.
Paper feed rollers are not working.
Check Pickup Roller and Retard Roller if any paper dust
accumulation, damage and such.
If any paper dust accumulation on the roller,
feed a plain paper sheet several times to remove
the paper dust.
If not improved even though they are cleaned,
replace the following.
Pickup Roller (See P.204)
Retard Roller Sensor (See P.206)
Paper cannot be fed as rear manual feed
from the roll paper feed slot on the rear
normally.
Misadjustment of PE Sensor Rear AD Adjustment was done correctly? Perform Rear AD Adjustment. (See P.372)
PE Sensor is not working.
Perform Sensor Check of the service program to check if
PE Sensor operates normally. (See P.394)
Is the sensor working properly?
If not, replace PE Sensor. (See P.188)