Maintenance Commands and Trouble-Clearing Aids
555-233-123
8-212 Issue 4 May 2002
Output
The following example shows the output of list skill-status for three PAD skills
with the Dynamic Percentage Adjustment enhancement enabled.
The following shows the output of list skill-status for six skills administered with a
mixture of CentreVu Advocate and CentreVu Advocate Advisor features. The use
of the start and count command line options is also shown. Skills 11 and 12 use
UCD-LOA and the Service Level Supervisor feature with the Activate on Oldest Call
Waiting and Dynamic Threshold Adjustment options enabled. Skill 21 uses the
Dynamic Queue Position feature. Skills 31, 32, and 33 use
EAD-LOA and the
Service Objective feature with a different service objective administered for each
skill.
Note that in both of these examples, list skill-status was executed before any
traffic was offered to the skills. Therefore, the weighted service level is equal to
the percentage component of the service level target and the adjusted level 1 and
level 2 thresholds are equal to the administered level 1 and level 2 thresholds.
list skill-status
SKILL STATUS
Grp S C O D D D
Grp Name/ Grp L S C T P Q Service Level 1 Level 2
No. Ext Type S O W A A P SO Level Threshold Threshold S EWT OCW
1 General Inquiries English
3001 pad n y n 20 70 /70 20 / / 0 0
1 General Inquiries Spanish
3002 pad n y n 20 70 /70 20 / / 0 0
1 High Value Customers
3003 pad n y n 20 80 /80 20 / / 0 0
list skill-status
SKILL STATUS
Grp S C O D D D
Grp Name/ Grp L S C T P Q Service Level 1 Level 2
No. Ext Type S O W A A P SO Level Threshold Threshold S EWT OCW
1 General Inquiries English
3001 pad n y n 20 70 /70 20 / / 0 0
1 General Inquiries Spanish
3002 pad n y n 20 70 /70 20 / / 0 0
1 High Value Customers
3003 pad n y n 20 80 /80 20 / / 0 0
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