Phaser 6180MFP Multifunction Printer Service Manual 3-19
Error Messages and Codes
Jam Errors
Jam at Tray 2 (Illegal Settings)
The Registration Sensor is not turned On within the specified time. The 
following troubleshooting procedure applies to this error.
Applicable Chain Link
■ Jam at Tray 2 (Illegal Settings)
Initial Actions
■ Try picking paper from a different tray.
■ Check the paper path for obstructions or debris.
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Feed Clutch Assy, PL3.1.20
■ Registration Sensor, PL3.2.30
■ Regi Sensor Harness Assembly,
PL3.2.37
■ Feed Drive Assy, PL8.1.7
■ MCU Board, PL9.2.13
■ Right Side Harness Assy, PL10.1.12
■ “Map 1 - Electrical and Drive” on 
page 10-10
■ “Map 2 - Laser Unit and Feeder” on 
page 10-11
■ “Map 4 - LVPS and MCU Board” on 
page 10-13
■ “Tray 1 (MPT) and Registration” on 
page 10-26
■ “Feeder” on page 10-30
Troubleshooting Procedure Table 
Step Actions and Questions Yes No
1 1.Check the paper condition/
2.Is the paper damaged?
Replace the 
paper.
Go to step 2.
2 1.Check the paper size setup.
2.Does the paper size in use match the 
paper size setting on the printer 
Control Panel?
Go to step 3. Adjust the 
paper size 
setting on the 
printer Control 
Panel.
3 Does the error still occur when 
printing?
Go to step 4. Complete.