Phaser 6180MFP Multifunction Printer Service Manual 3-159
Error Messages and Codes
Task Error
Communication error has occurred while performing a copy job. The following
troubleshooting procedure applies to these errors.
Applicable Chain Link
■ Chain Link 116-397: Controller Error (Communication Error with AIOC)
■ Chain Link 116-398: Controller Error (Communication Time Out with
AIOC)
■ Chain Link 117-313: Controller Communication Error (ESS Data
Transmission Error)
Initial Actions
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Scanner Controller Board, PL9.1.1
■ Image Processor Board, PL9.1.20
■ AIO-ESS Harness Assembly
PL10.1.14
■ “Map 3 - Image Processor Board and
Dispenser Motors” on page 10-12
■ “Fax Controller Wiring Diagram” on
page 10-50
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 1.Turn the printer Off, wait for five
seconds, and turn the printer back
On.
2.Does the error still occur when
copying?
Go to step 2. Complete.
2 1.Check the wiring harness connector
P/J480 on the Image Processor
Board. Reseat the connector.
2.Does the error still occur when
copying?
Go to step 3. Complete.
3 1.Check the wiring harness connector
P/J48 on the Scanner Controller
Board. Reseat the connector.
2.Does the error still occur when
copying?
Go to step 4. Complete.
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