Phaser 6180MFP Multifunction Printer Service Manual 4-5
General Troubleshooting
Service Diagnostics
The Phaser 6180MFP has built-in diagnostics that allow access to Sensors,
Clutches, Solenoids, printer status, turning the motors On and Off, and some
NVRAM access. Using these tests, service technicians should be able to
diagnose the problems quickly and isolate which component or sub assembly
part needs replacement.
If confronted with an error that requires more than a cursory investigation to
clear or when directed by a troubleshooting procedure, use Service
Diagnostics to exercise selected sub-assemblies or parts in the vicinity of the
reported error. Diagnostic tests are controlled from the Control Panel and are
described in detail in “Service Diagnostics” on page 4-5.
Entering Service Diagnostics
1. Turn the printer power Off.
2. Press and hold the Up and Down Arrow buttons simultaneously and turn
the printer power On.
3. Please wait... message is displayed.
4. Continue to hold the buttons until the Service Mode message is
displayed on the Control Panel and release the buttons.
5. Select the appropriate option to perform diagnostics procedures.
■ Fax/Scanner Diag
■ Printer Diag
Using Service Diagnostics
Most of the diagnostic tests are straightforward and require no additional
explanation, but there are some that require specific conditions be met to
achieve meaningful results. These instructions cover each of the test groups,
listing special instructions, conditions, or other information necessary to
successfully interpret the results of the diagnostic tests.
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