Phaser 6180MFP Multifunction Printer Service Manual 3-59
Error Messages and Codes
Non-Xerox Print Cartridge Error (Yellow/Magenta/Cyan/Black)
The Print Cartridge CRUM ID error indicates that a non-Xerox Print Cartridge
is installed. The following troubleshooting procedure applies to these errors.
Applicable Chain Link
â– Chain Link 093-960: Non-Xerox Toner, Invalid Yellow
â– Chain Link 093-961: Non-Xerox Toner, Invalid Magenta
â– Chain Link 093-962: Non-Xerox Toner, Invalid Cyan
â– Chain Link 093-926: Non-Xerox Toner, Invalid Black
Initial Actions
â– Check the Print Cartridge life using CentreWare IS.
â– Cycle printer power.
â– If problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
â– Print Cartridge (Y/M/C/K),
PL5.1.17-20
â– MCU Board, PL9.2.13
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 1.Check the Print Cartridge for correct
installation.
2.Is the Print Cartridge correctly
installed?
Go to step 3. Reinstall the
Print Cartridge
(page 8-11).
2 Does the error still occur? Go to step 3. Complete.
3 Reseat the Print Cartridge. Does the
error still occur?
Go to step 4. Complete.
4 1.Replace the Print Cartridge
(page 8-11).
2.Does the error still occur?
Replace the
MCU Board
(page 8-88).
Complete.