4-94 Phaser 6180MFP Multifunction Printer Service Manual
General Troubleshooting
Fax Failure After Continuous Normal Operation
The Fax has failed to send or receive after continuous normal operation. The
following troubleshooting procedure applies to this error.
Initial Actions
■ Disconnect all the devices other than the Fax machine.
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Scanner Controller Board, PL9.1.1
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 1.Check the error message on the Control
Panel.
2.Is there an error code (Chain Link)?
Refer to the
appropriate
error code
procedure
(“Error
Messages
and Codes”
on page 3-1).
Go to step 2.
2 Has the Fax machine been relocated? Refer to “Fax
Failure After
Installation/
Relocation”
on
page 4-91).
Go to step 3.
3 Do all calls fail? Go to step 4. Go to step 11.
4 Has the line contract been switched to
ISDN/xDSL or IP-phone?
Check the Fax
configuration
for the TA/
xDSL
modem, etc.
Go to step 5.
5 Has there been any change of line contract
for the line type (Pulse to Tone, Tone to
Pulse, etc.)?
Correct the
Line Type
setting.
Go to step 6.
6 Is a dial tone present at Off hook? Go to step 7. Go to step 9.
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