Phaser 6180MFP Multifunction Printer Service Manual 3-163
Error Messages and Codes
Email Login Error
POP3 or SMTP Authentication has failed. The following troubleshooting
procedure applies to these errors.
Applicable Chain Link
■ Chain Link 016-505: Email Login Error, POP3 Login Failed Error (POP
Authentication Fail for Maillib)
■ Chain Link 016-506: Email Login Error (SMTP Input Error)
■ Chain Link 016-507: Email Login Error, SMTP Login Failed Error (SMTP
Authentication Fail for Maillib)
■ Chain Link 016-782: Login Error
Initial Actions
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Scanner Controller Board, PL9.1.1
■ Image Processor Board, PL9.1.20
■ Multi-Protocol Card, PL9.1.23
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 1.Check the network connection using
ping command.
2.Does the printer connect to the
network?
Go to step 2. Go to step 5.
2 1.Check the Address Book setting:
System > Admin Menu > Address
Book > Speed Dial/Group Dial.
2.Is the Address Book setting correct?
Go to step 3. Set the correct
Address Book
information.
3 1.Check the printer specification.
2.Does the printer specification meet
the server specification?
Go to step 4. Change the
server.
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