Xerox Phaser 6180MFP - Color Fax Troubleshooting

Phaser 6180MFP Multifunction Printer Service Manual 4-97
General Troubleshooting
Color Fax Troubleshooting
Color Faxing job has failed. The following troubleshooting procedure applies
to this error.
N
o
t
e
The following limitations apply to Color faxing.
■ Color Fax cannot be used while receiving or transmitting a Fax.
■ When reading a document to be faxed in the document glass mode,
only one page can be transmitted.
■ If the Fax machine on the other party side is made by other supplier
or other Xerox model, there may be a case that color transmission or
color reception of Fax cannot be made.
■ There will be no retransmission when an error occurs during Color fax
transmission.
■ Color Fax cannot be used by Direct Fax.
■ The data of Color Fax cannot be transferred to other parties.
Initial Actions
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Scanner Controller Board, PL9.1.1
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Did the user operate the Fax machine
correctly?
Go to step 2. Complete.
2 Does the error occur when sending a Fax? Go to step 3. Check with
the sender on
information:
■ Fax
machine
■ Original
document
■ Fax
settings
■ Fax menu
3 1.Check the Fax settings: System > Admin
Menu > Fax Settings > Color Fax.
2.Is the Color Fax setting On?
Go to step 4. Turn the
Color Fax
setting to On.