Phaser 6180MFP Multifunction Printer Service Manual 3-221
Error Messages and Codes
Fax Communication Error
The Fax has failed to received the transmission. The following troubleshooting
procedure applies to this error.
Applicable Chain Link
â– Chain Link 035-720: Fax Communication Error (Not Receive Ability)
Initial Actions
â– Cycle printer power.
â– If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
â– Scanner Controller Board, PL9.1.1
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 1.Check the Fax specifications.
2.Does the receiving Fax meet
specification?
Go to step 2. Change the
receiving Fax
setting or send
to a different
Fax location.
2 1.Check the country setting: System >
Admin Menu > Fax Settings >
Country.
2.Is the country setting correct?
Go to step 3. Set the correct
country setting.
3 1.Check the Scanner Controller Board
installation. Reseat the Scanner
Controller Board (page 8-99).
2.Does the error still occur when
faxing?
Go to step 4. Complete.
4 1.Fax to a different location.
2.Does the error still occur when
faxing?
Replace the
Scanner
Controller Board
(page 8-99).
Complete.
Check the
receiving Fax
side.