Phaser 6180MFP Multifunction Printer Service Manual 3-221
Error Messages and Codes
Fax Communication Error
The Fax has failed to received the transmission. The following troubleshooting
procedure applies to this error.
Applicable Chain Link
■ Chain Link 035-720: Fax Communication Error (Not Receive Ability)
Initial Actions
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Scanner Controller Board, PL9.1.1
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 1.Check the Fax specifications.
2.Does the receiving Fax meet
specification?
Go to step 2. Change the
receiving Fax
setting or send
to a different
Fax location.
2 1.Check the country setting: System >
Admin Menu > Fax Settings >
Country.
2.Is the country setting correct?
Go to step 3. Set the correct
country setting.
3 1.Check the Scanner Controller Board
installation. Reseat the Scanner
Controller Board (page 8-99).
2.Does the error still occur when
faxing?
Go to step 4. Complete.
4 1.Fax to a different location.
2.Does the error still occur when
faxing?
Replace the
Scanner
Controller Board
(page 8-99).
Complete.
Check the
receiving Fax
side.
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