Phaser 6180MFP Multifunction Printer Service Manual 3-181
Error Messages and Codes
Scan Error
Error occurs when scanning. The following troubleshooting procedure applies
to these errors.
Applicable Chain Link
■ Chain Link 116-396: Scan Error (Fatal Error of Maillib)
■ Chain Link 116-987: Scan Error (Fatal Error of Format lib.)
Initial Actions
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Scanner Controller Board, PL9.1.1
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 1.Turn the printer power Off and back
On.
2.Does the error still occur?
Go to step 2. Complete.
2 1.Check the Country setting
information on the Control Panel:
System > Admin Menu > Fax
Settings > Country.
2.Is the Country setting correct?
Go to step 3. Change the
Country Setting
to the correct
country.
3 1.Check the Scanner Controller Board
for correct installation. Reseat the
Scanner Controller Board
(page 8-99).
2.Does the error still occur when the
printer is turned On?
Replace the
Scanner
Controller Board
(page 8-99).
Complete.
To Next Page
Loading...
