3-174 Phaser 6180MFP Multifunction Printer Service Manual
Error Messages and Codes
PC Scan Time Out
The Scanner has failed. The following troubleshooting procedure applies to
this error.
Applicable Chain Link
■ Chain Link 017-988: Scan Time Out (Time Out In)
Initial Actions
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Scanner Driver
■ Phaser 6180MFP Express Scan
Manager
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 1.Check the user operation.
2.Does the user operate the scanner
correctly?
Go to step 2. Complete.
2 1.Check the USB cable connection.
Reconnect the PC and the printer.
2.Does the error still occur when
scanning?
Go to step 3. Complete.
3 1.Enable Windows Image Acquisition
on the computer: Start > Settings >
Control Panel > Administrative
Tools > Services > Window Image
Acquisition (WIA).
2.Check the Scanner Icon on the
computer: Start > Settings >
Control Panel > Scanners and
Cameras.
3.Is the Scanner icon available?
Go to step 4. Install the
scanner driver.
4 1.Check the scanner software on the
computer: Start > Programs >
Xerox > Phaser 6180MFP.
2.Is the Phaser 6180MFP Scan
Manager software installed?
Go to step 5. Install the
scanner utility
software.
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