3-174 Phaser 6180MFP Multifunction Printer Service Manual
Error Messages and Codes
PC Scan Time Out
The Scanner has failed. The following troubleshooting procedure applies to
this error.
Applicable Chain Link
â– Chain Link 017-988: Scan Time Out (Time Out In)
Initial Actions
â– Cycle printer power.
â– If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
â– Scanner Driver
â– Phaser 6180MFP Express Scan
Manager
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 1.Check the user operation.
2.Does the user operate the scanner
correctly?
Go to step 2. Complete.
2 1.Check the USB cable connection.
Reconnect the PC and the printer.
2.Does the error still occur when
scanning?
Go to step 3. Complete.
3 1.Enable Windows Image Acquisition
on the computer: Start > Settings >
Control Panel > Administrative
Tools > Services > Window Image
Acquisition (WIA).
2.Check the Scanner Icon on the
computer: Start > Settings >
Control Panel > Scanners and
Cameras.
3.Is the Scanner icon available?
Go to step 4. Install the
scanner driver.
4 1.Check the scanner software on the
computer: Start > Programs >
Xerox > Phaser 6180MFP.
2.Is the Phaser 6180MFP Scan
Manager software installed?
Go to step 5. Install the
scanner utility
software.