Phaser 6180MFP Multifunction Printer Service Manual 4-111
General Troubleshooting
Macintosh Troubleshooting (Mac OS 10.2 and Higher)
The following procedures eliminates cabling, communication, and connection
problems. Once you complete these steps, print a test page from your
software application.
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If the job prints, no further system troubleshooting is necessary. If there
are print-quality problems, refer to the User Guide at www.xerox.com/
office/6180MFPsupport.
Macintosh Troubleshooting OS 10.2 Step-by-Step
Perform these steps only for Mac OS 10.2 and higher.
1. Open the Network Utility and click the Ping tab.
2. Enter the printer’s IP address.
3. Click Ping. If you do not get a response, verify that your TCP/IP settings
are correct for your printer and computer.
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See also: www.xerox.com/office/6180MFPsupport
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