3-106 Phaser 6180MFP Multifunction Printer Service Manual
Error Messages and Codes
MPC Communication Error
Communication error has occurred between the MPC and the Controller
during download. The following troubleshooting procedure applies to this
error.
Applicable Chain Link
■ Chain Link 016-740: MPC Comm. Error (Download Comm Error)
Initial Actions
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Image Processor Board, PL9.1.20
■ Multi-Protocol Network Card
(Option), PL9.1.23
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 1.Check the Multi-Protocol Network
Card (MPC) for correct installation.
2.Is the MPC installed on the Image
Processor Board?
Go to step 2. Install the MPC
(page 8-95).
Go to step 2.
2 1.Check the printer firmware.
2.Does the firmware have the correct
version?
Go to step 3. Update the
firmware
(“Firmware
Update” on
page A-3).
3 1.Check the MPC for correct
installation. Reseat the MPC
(page 8-95).
2.Does the error still occur after the
firmware has been updated?
Go to step 4. Complete.
4 1.Check the Image Processor Board
for correct installation. Reseat the
Image Processor Board
(page 8-90).
2.Does the error still occur after the
firmware has been updated?
Go to step 5. Complete.
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