Phaser 6180MFP Multifunction Printer Service Manual 3-57
Error Messages and Codes
Print Cartridge CRUM Error (Yellow/Magenta/Cyan/Black)
The Print Cartridge CRUM communication is detected. The following
troubleshooting procedure applies to these errors.
Applicable Chain Link
■ Chain Link 093-925: Black CRUM Error
■ Chain Link 093-950: Yellow CRUM Error
■ Chain Link 093-951: Magenta CRUM Error
■ Chain Link 093-952: Cyan CRUM Error
Initial Actions
■ Check the Print Cartridge life using CentreWare IS.
■ Cycle printer power.
■ If problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Print Cartridge (Y/M/C/K),
PL5.1.17-20
■ CRUM Connector, PL5.2.1
■ MCU Board, PL9.2.13
■ CRUM Harness, PL10.1.9
■ “Map 2 - Laser Unit and Feeder” on
page 10-11
■ “Map 4 - LVPS and MCU Board” on
page 10-13
■ “Developer” on page 10-38
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 1.Check the Print Cartridge(s) for
correct installation.
2.Is the Print Cartridge(s) correctly
installed?
Go to step 3. Reseat the Print
Cartridge(s)
(page 8-11).
Go to step 2.
2 Does the error still occur when the
printer is turned On?
Go to step 4. Complete.
3 Is the Print Cartridge a Xerox Print
Cartridge?
Go to step 5. Install a Xerox
Print Cartridge.
4 1.Check the CRUM Connector for
correct installation.
2.Is the connector securely
connected?
Go to step 5. Reseat the
CRUM
Connector
(page 8-56).
Go to step 5.
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