3-178 Phaser 6180MFP Multifunction Printer Service Manual
Error Messages and Codes
Scanner Error
The Scanner has failed. The following troubleshooting procedure applies to
these errors.
Applicable Chain Link
■ Chain Link 062-320: Scanner Error (Image Scanning Error)
■ Chain Link 062-321: Scanner Error (Scanner Malfunction)
Initial Actions
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Scanner Controller Board, PL9.1.1
■ ADF Scanner Assembly, PL11.1.1
■ “Automatic Document Feeder Wiring
Diagram” on page 10-53
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 1.Check the wiring harness
connectors P/J60, P/J62, P/J63, P/
J64, and P/J65 on the Scanner
Controller Board. Reseat the
connectors.
2.Does the error still occur when the
printer is turned On?
Go to step 2. Complete.
2 1.Replace the ADF Scanner Assembly
(page 8-103).
2.Does the error still occur when the
printer is turned On?
Replace the
Scanner
Controller Board
(page 8-99).
Complete.
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