AudioCodes Mediant 8000 - Page 17

Version 6.6 17 October 2014
Installation & Operation Manual Contents
47 Troubleshooting Strategy ............................................................................... 835
48 Recovering the OAM VLAN Settings ............................................................. 843
49 Collecting Advanced Media Gateway Board Logs ....................................... 845
49.1 Syslog Protocol ............................................................................................... 845
49.1.1 Configuring the Syslog Server .............................................................. 845
49.1.1.1 Displaying VoIP Board Log Files .......................................................846
49.1.2 SIP Board Syslog Level ........................................................................ 846
49.2 Filtering Syslog Messages and Debug Recordings ...................................... 848
49.2.1 Configuring Filter Rules ........................................................................ 848
49.3 Media Gateway Board's Debug Recording Traces and Logging ................. 850
49.3.1 Collecting Debug Recording Traces on the Standby SC board ............. 851
49.4 Collecting Call Data Records (CDRs) ............................................................ 852
49.4.1 Collecting Call Data Records on SIP Boards ........................................ 852
49.4.2 Collecting Call Data Records (CDRs) on MEGACO Boards ................. 854
49.5 Collecting the Media Gateway Board's INI File ............................................. 855
50 Accessing Advanced Status- Media Gateway Board via WEB .................... 857
51 Collecting Traces from the Ethernet Switch Board’s Mirror Port ............... 859
51.1 Configuring ES Mirror Filters ......................................................................... 859
51.1.1 ES/6600 ............................................................................................... 859
51.1.2 ES-2 ..................................................................................................... 859
51.2 Configuring Mirroring on ES boards' Port .................................................... 867
51.3 Configuring Mirror Destination ...................................................................... 868
51.4 Starting Mirroring on ES Board ...................................................................... 869
51.5 Stopping Mirroring on ES Board .................................................................... 869
52 Internal System Controller (SC) Software Logs............................................ 871
52.1 Log Areas ........................................................................................................ 871
52.2 Customer’s Log Area ...................................................................................... 871
52.2.1 AudioCodes Technical Support Log Areas ........................................... 871
52.3 Log Files Storage ............................................................................................ 872
52.4 Viewing Log Files ............................................................................................ 873
52.5 O
perating System Logs .................................................................................. 874
52.6 Collecting the Report File ............................................................................... 874
53 Information Needed when Contacting Technical Support ........................... 877
Appendices ............................................................................................................879
A Examples of IP Network Connectivity Configuration ................................... 881
A.1 Example 1: One Subnet, One Physical Interface, No VLAN Tags ................ 881
A.2 Example 2: Three Subnets, VLAN Tags, One Physical Interface ................. 885
B Appendix - Configuring HSRP/VRRP ............................................................. 889
B.1 Overview .......................................................................................................... 889
B.2 Configuring the Mediant 8000 Subnets ......................................................... 891
B.2.1 Subnet Configuration ............................................................................ 891