AudioCodes Mediant 8000 User Manual

Version 6.6 877 October 2014
Installation & Operation Manual 53. Information Needed when Contacting Technical Support
53 Information Needed when Contacting
Technical Support
When contacting AudioCodes Technical Support (see the title page or last page of this
manual for detailed contact information), send the following information:
1. A description of the Media Gateway configuration - including the number and type
of Media Gateway boards, network configuration, signaling protocols being used
the exact software version.
2. A detailed description of the problem.
3. Any information obtained from the troubleshooting process, suspected
components, captured network traces etc.
4. Information about any changes made to the system and its environment recently,
i.e. configuration changes, networking setup changes, etc.
5. Report File collected from both SC boards. See 'Collecting Report File' on page
874.

AudioCodes Mediant 8000 Specifications

General

Brand	AudioCodes
Model	Mediant 8000
Category	Gateway
Language	English