AudioCodes Mediant 8000 - 45.4.2 Troubleshooting the Newly installed Media Gateway Board

Version 6.6 799 October 2014
Installation & Operation Manual 45. Hardware Replacement
45.4.2 Troubleshooting the Newly installed Media Gateway Board
In rare cases, a newly installed Media Gateway board may not return to service
(become Enabled) after the Unlock action is peformed in the EMS.
 If this occurs, to solve the problem:
1. In the Troubleshooting screen, change the Board Provisioning Mode parameter
to MAC Address.
a. Click
to access the Media Gateway status screen.
b. In the Navigation pane, select Troubleshooting and then in the
configuration pane, click Troubleshooting Settings; the Troubleshooting
Settings screen is displayed.
c. Change the Board Provisioning Mode parameter to MAC Address.
2. Lock the Media Gateway board
a. Click
to access the Media Gateway status screen.
b. Select the newly added Media Gateway board and in the Action bar, click
Lock.
3. Ascertain the Media Gateway board's MAC address, that is indicated on a sticker
attached to the board.
4. In the Media Gateway board's Network Settings Screen, provision the
ascertained MAC addresses.
a. Click
to access the Media Gateway status screen.
b. Select the newly added Media Gateway board and in the Action bar, click
Unlock.
c. In the Navigation pane, select Inventory and then in the configuration pane,
click Media Gateway Info; the Media Gateway Info screen is displayed.
d. Configure MAC Address parameter to match the ascertained MAC address.
5. Unlock the Media Gateway board.
a. Click
to access the Media Gateway status screen.
b. Select the newly added Media Gateway board and in the Action bar, click
Unlock.
6. Wait up to 5 minutes until MediaGateway board completes restart and returns to
service. When Media Gateway is ready for operation, its Operational State is
changed to Enabled and board is color-coded Red in the EMS.
7. When you have completed the configuration, in the Troubleshooting screen
return the Board Provisioning Mode parameter to Geographical Address.
a. Click to access the Media Gateway status screen.
b. In the Navigation pane, select Troubleshooting and then in the
configuration pane, click Troubleshooting Settings; the Troubleshooting
Settings screen is displayed.
c. Change the Board Provisioning Mode parameter to Geographical Address.