AudioCodes Mediant 8000 - 52 Internal System Controller (SC) Software Logs

Version 6.6 871 October 2014
Installation & Operation Manual 52. Internal System Controller (SC) Software Logs
52 Internal System Controller (SC)
Software Logs
The Mediant 8000 reports all alarms and events and that require the user's attention
via the SNMP traps mechanism. You can view these events/alarms using the standard
management interfaces - SNMP or CLI.
In addition, the Media Gateway software produces internal logs that may be used for
advanced troubleshooting. These logs are instrumental for AudioCodes technical
support and field engineers and should not be used by customers, unless explicitly
directed to by AudioCodes technical support.
52.1 Log Areas
All of the Mediant 8000 logs are stored locally on the System Controller (SC) board's
hard disk. There are logs collected for the redundant SC board as well. The logs are
active by default (there is no need to activate them manually).
Logs from different software modules are stored in separate directories. Most of these
directories should not be directly accessed by customers. The following sections
describe all available log directories in each of the available Log Areas:

Customer's Log Area - logs that may be directly accessed by the customer

AudioCodes Technical Support Log Area - logs intended for AudioCodes
Technical Support and Field Engineers.
52.2 Customer’s Log Area

/Project/bin/log/trap –the directory that logs all events and alarms provided via
SNMP traps. It includes the information about system's maintenance activity,
changes in certain components state, chassis activities and health (e.g., chassis
over-heating, Media Gateway board switch-over, trunks or other system's
elements failure, etc.).

/Project/bin/log/activity - the directory that logs all CLI users' activity.
Note: These are the only logs that should be directly accessed by the customer
under normal conditions.
52.2.1 AudioCodes Technical Support Log Areas

/Project/bin/log/alarm – the directory that logs all of the activities at the chassis
hardware management level (e.g., power supplier, fans, etc.)

/Project/bin/log/boardsLog - this directory includes sub-directories for each
Media Gateway board in the Mediant 8000 chassis. It includes all internal
software logs reported by a specific Media Gateway board via the Syslog
interface.

/Project/bin/log/bootp – the directory that logs information regarding the BootP
server process at the SC board (the BootP server is used for uploading software