Installation & Operation Manual 874 Document # LTRT-92224
Mediant 8000
52.5 Operating System Logs
Operating System (OS) logs are stored on each SC board in the /var/adm/messages
or /var/log/messages file (on SC Rev.1 and SC Rev.2 boards correspondingly). The
file is rotated on a daily basis. Up to 4 backup versions are preserved.
Use the log [<options>] messages command or standard UNIX utilities (e.g., more
or less) to view the file content.
52.6 Collecting the Report File
The Media Gateway software provides a special command for collecting a Report file,
that contains all relevant log and configuration files and must be submitted to
AudioCodes Technical Support as part of any problem report. The Report file should
be collected independently from each SC board and contains enough data to analyze
common issues with Media Gateway software.
Report file may be collected via EMS GUI or, alternatively, via command-line interface
(CLI).
To collect the Report file via the EMS GUI:
1. Click
to access the Media Gateway status screen.
2. In the Actions bar, click Collect Logs; the Collect Log Files screen is displayed.
3. Select the SC board from which you wish to collect the log files and select the
specific files that should be collected.
4. Wait patiently while the logs are collected (this may take up to 10 minutes,
depending on the selected options).
5. When collection completes, you are prompted to store the file on the EMS client
PC or on a network file server.
To collect the Report file via the CLI:
1. Connect to the CLI interface on both SC boards. For more information, see
Section 'Command Line Interface' on page 107.
2. Login as a CLI user with administrative privileges (e.g. acladmin). For more
information, see Section 'Logging into Command Line Interface' on page 115.
3. At the prompt, type tools report and press Enter.
4. Enter the name of the report file and press Enter.
5. Wait patiently till report file is generated.
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