AudioCodes Mediant 8000 - Page 836

Installation & Operation Manual 836 Document # LTRT-92224
Mediant 8000
Problem Possible Cause(s) Actions to Take See:
Media Gateway
operation is silent
Fans problem Check the airflow from the
ventilation holes on the chassis
sides. Verify that the fan units are
inserted properly.
'Cooling System'
on page 43
No Console
communication to
the SC board.
Console settings Check the communication port
settings to verify: 9600, 8, N, 1
'Connecting to
the CLI via an
RS-232 Serial
Console' on
page 109
Cable connection Verify that the Console cable is
connected to the appropriate
console connection (on SC board's
front or on the SA/RTM module)
'Connecting to
the CLI via an
RS-232 Serial
Console' on
page 109
Incorrect cable
pinout
Verify that console cable pinout is
correct.
'SC Rev.1 board
(Solaris OS)' on
page 64
'SC Rev.2 Board
(Linux OS)' on
page 66
'SA
Synchronization
and Alarm RTM'
on page 69
Cable problem Replace the cable
No communication
with the Media
Gateway
(ping to the private
SC's IP doesn't
work)
Chassis is
disconnected from
the network
Check that the ES boards' uplinks
are properly connected to the
external IP network.
'Connecting to
the IP Network'
on page 116
External network
problems
Connect to the 1
st
SC board's CLI
interface via the RS-232 serial
console and check the ping to the
2
nd
SC board. If it works, but the
ping from the external equipment
(e.g., EMS server or PC) does not –
verify the configuration of IP
switches and routers that
interconnect the external equipment
with the Media Gateway chassis.
External Layer 3
Ethernet
Switches or
Routers in
Section
'Connecting the
Mediant 8000 to
the IP Network'
on page 217.