LIC-ERR (License-Error Mode)
Issue 4 May 2002
10-1009555-233-123
Troubleshooting License File errors
The License File enables the switch’s software category, release, features, and
capacities. License Files are created using SAP order information and/or current
customer configuration information. Without a license file, the switch does not
provide normal call processing.
Without a valid license installed or a mismatched license:
1. The system generates a major alarm.
2. Depending upon the nature of the error, a 6-day countdown timer starts,
but call processing continues unchanged.
3. If the countdown timer expires, the switch runs in Administration Mode
only, and the call processing capability is limited to incoming and outgoing
calls only to pre-administered numbers.
The License File requires a license file serial number from the TN2404 Vintage 3
Processor (SI) circuit pack.
The License File includes a license serial identification number that is matched
against the hardware in the system as well as information about the software
version, Avaya DEFINITY Servers and Call Center features, Offer Category, and
capacities. Once installed or initialized, every hour the system compares these
parameters, which determine the system status:
■ If everything matches, the switch runs the designated system software
version and enables the designated features and capacities in
License-Normal mode.
■ Depending upon the nature of the error, the system generates a major
alarm and starts a 6-day countdown timer. When the timer starts, the
system is in License-Error mode. Upgrades also start a 4-hour countdown
timer for the Avaya DEFINITY Server SI.
■ If the 6 days pass and the conditions that caused the switch to go into
License-Error mode are not remedied, the switch goes into No-License
mode, in which the switch operates in Administration mode and permits
only pre-administered incoming and outgoing calls:
— All new call originations are denied, except calls to an administered,
emergency number.
— All incoming calls are denied, except calls to an administered,
incoming call number. This allows License File delivery from the
RFA website through Connect2.
— These no-license and emergency numbers are administered on the
Feature-Related System Parameters screen (change
system-parameters features).
■ Active, stable calls are not affected when the switch enters No-License
mode.
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