NEC Univerge SV9100 - Service Code Setup (for Contact Center)

Issue 4.0
2-124 Program 11 : System Numbering
Description
Use Program 11-13 : Service Code Setup (for Contact Center) to customize the Service Codes which
are used with the Contact Center feature. You can customize additional Service Codes in Programs 11-
10 ~ 11-12 and 11-14 ~ 11-16. The following chart shows:
 The number of each code (01~13).
 The function of the Service Code.
 The type of telephones that can use the Service Code.
 The default entry.
Program 11 : System Numbering
11-13 : Service Code Setup (for Contact Center)
Level:
IN
Input Data
Item
No.
Item
Terminals
Default
01
Log In/Log Out (for KTS)
MLT, SLT 5
02
Log Out (for SLT)
SLT 655
03
Set Wrap-Up Time (for SLT)
SLT 656
04
Cancel Wrap-Up Time (for SLT)
SLT 657
05
Set Off Duty (for SLT)
SLT 658
06
Cancel Off Duty (for SLT)
SLT 659
07
--- Not Used ---
08
Agent ID Code Login
Allow an AIC Agent to log into a group.
MLT No Setting
09
Agent ID Code Logout
Allow an AIC Agent to log out of a group.
MLT No Setting
10
Agent Login by Supervisor
Allow an Supervisor to log into a group.
MLT 667
11
Agent Logout by Supervisor
Allow an Supervisor to log out of a group.
MLT 668